And so I sit here on hold with Qwest trying to resolve some DSL issues...a nice crick in my neck from cradling the phone, and bad musac versions of Chuck Mangione songs numbing my senses.

I imagine they keep you on hold for so long, while seeping musac into your subconscious, so by the time you talk to an actual person your senses are dulled and your brain is so numbed by bad and eerily soothing music that you can't hardly speak, none the less yell at them for their horrible service.